Privacy Policy

Think Forward Coach ("we", "us", or "our") operates the website https://www.thinkforward.coach/ (the “Service”). This Privacy Policy explains how we collect, use, and protect personal data when you use our Service, and the rights you have under data protection law.

What Data We Collect

Depending on how you interact with our Service, we may collect the following personal and technical information:

• Name
• Email address and telephone number
• Information you provide through enquiry or contact forms
• Coaching-related information you choose to share with us
• Demographic information such as postcode, preferences, and interests
• IP address
• Browser type and version
• Operating system
• Information about your visit, including referring URLs, pages viewed, and exit pages

How We Use Your Data

We use your data for the following purposes:

• To respond to enquiries and provide information about our coaching services
• To deliver coaching services you request
• To communicate with you regarding sessions, programmes, or updates
• To personalise and improve your experience on our website
• To analyse website usage and improve our Service
• With your consent, to send relevant communications about coaching services, resources, or offers

We do not use personal data to make automated decisions or profiling that has a legal or significant effect on you.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Your consent
• Performance of a contract or taking steps at your request prior to entering a contract
• Compliance with a legal obligation
• Our legitimate interests in operating and improving our coaching business, where those interests do not override your rights

How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Coaching-related records may be retained for a reasonable period in line with professional and legal obligations. Data is securely deleted when no longer required.

Your Rights

Under the UK GDPR, you have the right to:

• Be informed about how your personal data is collected and used
• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Restrict processing of your data
• Request data portability
• Object to processing for specific purposes
• Object to automated decision-making and profiling

If you wish to exercise any of these rights or raise a concern, please contact us using the details below.

Cookies

We use cookies to distinguish you from other users of our website and to improve your browsing experience.

A cookie is a small text file placed on your device when you visit a website. Cookies help us understand how visitors use our website and improve functionality.

We use the following types of cookies:

• Strictly necessary cookies – required for the operation of the website
• Analytical/performance cookies – help us understand how visitors use the site
• Functionality cookies – recognise you when you return to our website

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of parts of the website.

Third-Party Service Providers

We may use trusted third-party service providers to support our business operations, such as website hosting, email communications, scheduling, and payment processing. These providers only process personal data on our instructions and are required to have appropriate security and data protection measures in place.

Examples may include:

• Website hosting and analytics providers
• Email and scheduling tools
• Payment processors where applicable

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. Access to personal data is limited to those who need it for legitimate business purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you are encouraged to review it periodically.

Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us:

• Email: hello@thinkforward.coach

Last updated: 23 October 2024